Privacy Policy
Who We Are
Tecknowlogy Ltd (‘we’, ‘us’, ‘our’) is the data controller for the personal data we collect. Registered address: 128 City Road, London, EC1V 2NX. Contact: info@tecknowlogyit.com.
What Data We Collect
We collect the following personal data when you use our website or make a purchase:
Name and contact details (email address, phone number)
Delivery and billing address
Payment information (processed securely by our payment providers — we do not store full card details)
Order history and purchase information
Email address if you sign up to our newsletter
IP address and browsing behaviour on our website (via cookies)
How We Use Your Data
We use your personal data to:
Process and fulfil your orders
Communicate with you about your orders
Send you marketing emails if you have opted in (you can unsubscribe at any time)
Improve our website and services
Comply with our legal obligations
Legal Basis for Processing (UK GDPR)
We process your data on the following lawful bases: Contract performance (for order fulfilment); Legitimate interests (for website improvement and fraud prevention); Consent (for marketing emails — which you can withdraw at any time).
How Long We Keep Your Data
We retain order data for 7 years to comply with HMRC requirements. Email marketing data is retained until you unsubscribe. We will delete your personal data on request, subject to legal retention requirements.
Sharing Your Data
We do not sell your personal data. We share data only with:
Payment processors (PayPal, Klarna, Stripe) — to process your payment
Delivery couriers — to fulfil your order
Email marketing platforms (e.g. Mailchimp/Klaviyo) — to send newsletters
Legal authorities — where required by law
Cookies
Our website uses cookies to improve your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences via the cookie banner on your first visit.
Your Rights
Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; data portability; withdraw consent at any time. Contact info@tecknowlogyit.com to exercise any of these rights. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Data Security
We take appropriate technical and organisational measures to protect your data. Our website uses SSL encryption. Payments are processed by PCI-DSS compliant providers.